Refund policy

Last Updated: September 1, 2026

At SOFYRE, operated by MEDRAN LLC, customer satisfaction is our top priority. We stand behind the quality of our rodent and mole repellent products. If you are not completely satisfied with your purchase, we offer a comprehensive 30-Day Money-Back Guarantee from the date of delivery.

30-Day Money-Back Guarantee & Return Window

  • You have 30 calendar days from the date your tracking number confirms delivery to request a return or refund.

  • To qualify under our satisfaction guarantee, we ask that you follow the application instructions for at least 14 days to allow the active scent barrier to fully saturate the area.

  • If you are still unsatisfied, or if the product arrives damaged or defective, you are eligible for a replacement or a full refund.

Return Shipping Costs

  • Merchant-Covered Returns: For eligible returns within the United States, SOFYRE (MEDRAN LLC) will provide a prepaid return shipping label at zero cost to you.

  • Original Shipping: Standard shipping is free on all orders. Any optional expedited shipping or shipping protection upgrades selected at checkout are non-refundable.

How to Initiate a Return

  1. Contact Support: Email our customer support team at support@getsofyre.shop or call us at +1 (562) 442-9853 with your Order ID and the reason for your return.

  2. Receive Authorization & Label: Our support team will review your request within 24 business hours and email you a Return Merchandise Authorization (RMA) number along with a prepaid return shipping label.

  3. Pack & Dispatch: Securely pack the item(s) and affix the prepaid shipping label to the outside of the box. Drop the package off at the designated carrier location.

  4. Important: Please do not send your return directly to our administrative office address without an authorized RMA label, as returns must be routed directly to our designated US 3PL fulfillment warehouse.

Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or you receive the wrong item, notify us within 48 hours of delivery at support@getsofyre.shop with clear photos of the issue. We will immediately dispatch a free replacement or issue a full refund at your preference.

Refund Processing Timeline

  • Once your return package is delivered to our fulfillment warehouse, it will be inspected within 2 business days.

  • Once approved, your refund will be processed immediately to your original payment method.

  • Banks and credit card issuers typically take 3 to 5 business days to post the refund to your statement. On your billing statement, the transaction reference will appear as GETSOFYRE*SHOP.