Privacy policy

Privacy Policy

Last Updated: August 19, 2026

SnuggleStitch ("SnuggleStitch," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from snugglestich.shop (the "Website"), subscribe to our communications, purchase our products, or otherwise interact with us.

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, information collected automatically when you use our Website, and information received from certain third-party services.

Information You Provide Directly

Depending on how you interact with SnuggleStitch, we may collect:

First and last name
Email address
Shipping and billing address
Telephone number
Payment and transaction information
Products purchased
Order history
Account information
Information submitted through contact forms
Information provided when subscribing to our email or SMS communications
Customer service communications
Any other information you voluntarily provide to us

We do not directly store complete credit or debit card numbers. Payments are generally processed through third-party payment processors that handle payment information securely.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Products viewed
Referring website or source
Date and time of visits
Website interactions
Approximate geographic information
Cookies and similar technologies

This information helps us understand how visitors use our Website, improve our store, prevent fraud, and provide a better customer experience.

2. How We Use Your Information

We may use personal information for purposes including:

Processing and fulfilling orders
Delivering products
Processing payments
Providing customer support
Communicating about orders and purchases
Sending transactional emails
Sending marketing communications when you have provided appropriate consent
Sending promotional offers, product announcements, and other communications
Personalizing your experience
Understanding how customers interact with our Website
Improving our products, Website, and services
Analyzing Website traffic and customer behavior
Preventing fraud and unauthorized activity
Protecting the security of our Website
Complying with applicable laws and legal obligations
Enforcing our terms, policies, and agreements

3. Marketing Communications

If you voluntarily subscribe to receive marketing communications from SnuggleStitch, we may use your email address to send communications such as:

New product announcements
Promotional offers
Discounts
Product-related content
Educational content
News and updates
Customer retention communications

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link included in our marketing emails.

Unsubscribing from marketing communications does not prevent us from sending important transactional or service-related communications, such as order confirmations, shipping updates, or other communications necessary to fulfill your transaction.

4. Email Marketing

We may use third-party email marketing and automation services to manage our email communications, including Klaviyo.

When you subscribe to our marketing communications, information such as your name, email address, purchase activity, and interactions with our emails may be processed by our email marketing provider for the purposes described in this Privacy Policy.

Our email marketing systems may collect information about whether an email was opened, links were clicked, or other interactions occurred. This information may be used to improve our communications and understand engagement.

We do not sell or rent our email subscriber lists.

5. Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, scripts, and similar technologies.

These technologies may be used to:

Keep our Website functioning properly
Remember preferences
Maintain shopping cart functionality
Understand Website usage
Analyze traffic
Measure advertising performance
Personalize content
Improve our services
Detect fraud and security issues

Some cookies may be placed by third-party service providers that perform services on our behalf.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Website.

6. E-Commerce and Payment Services

When you make a purchase through our Website, we collect information necessary to process and fulfill your order.

Payment information may be processed by third-party payment providers. These providers may collect and process payment information according to their own privacy policies and security practices.

We do not intentionally collect or store your complete payment card information on our own systems.

7. How We Share Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

E-commerce and Website service providers
Payment processors
Shipping and fulfillment providers
Email marketing providers
Analytics providers
Advertising and marketing providers
Customer service providers
Fraud prevention and security providers
Technology and hosting providers
Professional advisors
Government authorities or law enforcement when legally required

These service providers may process personal information only as necessary to provide services to us or as otherwise permitted by applicable law.

We Do Not Sell or Rent Email Lists

SnuggleStitch does not sell or rent customer or subscriber email addresses to third parties.

We also do not knowingly purchase, scrape, or acquire email addresses from third-party lists for marketing purposes.

8. Advertising and Analytics

We may use analytics and advertising technologies to understand how visitors interact with our Website and to measure the effectiveness of our marketing.

These technologies may allow us or our service providers to understand activities such as:

Pages viewed
Products viewed
Purchases
Website interactions
Advertising interactions
Referring sources

Depending on the technologies implemented on our Website, these services may include platforms such as Meta, Google, Shopify, and other analytics or advertising providers.

Third-party providers may use cookies or similar technologies according to their own privacy policies.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide our products and services
Complete transactions
Maintain business and transaction records
Provide customer support
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes
Prevent fraud
Enforce our agreements

The amount of time we retain information depends on the nature of the information and the reason it was collected.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.

11. Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

Requesting access to personal information we maintain about you
Requesting correction of inaccurate information
Requesting deletion of certain personal information
Requesting information about how your personal information is collected or used
Opting out of certain marketing communications
Objecting to or restricting certain processing activities
Requesting a copy of certain personal information

To unsubscribe from marketing emails, use the unsubscribe link contained in the applicable email.

To submit a privacy request, contact us using the information provided below.

We may need to verify your identity before completing certain requests.

12. Children's Privacy

Our Website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to delete the information.

Where applicable law establishes a higher minimum age for consent to the processing of personal information, we will follow those requirements.

13. Third-Party Websites

Our Website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Your continued use of the Website after an updated Privacy Policy becomes effective constitutes acceptance of the updated policy to the extent permitted by law.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, you can contact us at:

SnuggleStitch
129 S Woody Hill Rd
Westerly, Rhode Island 02891
United States

Website: https://snugglestich.shop

Email: support@snugglestitch.shop