SOFYRE Customer Care & Operations

We are here to assist you with any questions regarding product usage, orders, tracking, or returns.

• Trade Name / Brand: SOFYRE

• Legal Entity Name: MEDRAN LLC

• Registered Business Address: 127 N HIGGINS AVE, STE 307D # 2959, MISSOULA, MT 59802-4486, United States

• Customer Support Email: support@getsofyre.shop

• Customer Support Phone: +1 (562) 442-9853

• Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

• Response Time: All customer inquiries are answered within 24 business hours.

• Order Inquiries & Returns: Please contact us via email with your Order ID before sending any items back so we can issue a prepaid return label and Return Merchandise Authorization (RMA).